Service Mapping

Service Mapping feature provides IT with visibility into the IT infrastructure that makes up services. It creates accurate service maps, using patterns, tag-based mapping, traffic-based discovery, and even data ingestion from existing tools. All this data resides in ServiceNow® Configuration Management Database (CMDB) to show the mix of applications, IT components, and cloud services that support a service and how they are related. It guides users through the process of mapping multiple services in parallel and refining service maps, delivering IT service visibility faster than manual approaches.

​

Service Mapping also automatically updates maps as changes occur across IT applications, infrastructure, and cloud services.