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Service Mapping

Service Mapping feature provides IT with visibility into the IT infrastructure that makes up services. It creates accurate service maps, using patterns, tag-based mapping, traffic-based discovery, and even data ingestion from existing tools. All this data resides in ServiceNow® Configuration Management Database (CMDB) to show the mix of applications, IT components, and cloud services that support a service and how they are related. It guides users through the process of mapping multiple services in parallel and refining service maps, delivering IT service visibility faster than manual approaches.

Service Mapping also automatically updates maps as changes occur across IT applications, infrastructure, and cloud services.

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