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Common Services Data Model

As an early adopter and implementer of the Common Services Data Model, I leveraged the walk, crawl, run, fly strategy. Lets talk about my lessons learned, how to provide value to the business as you go through your digital transformation. I emphasize People, Process and Technology








Common Service Data Model​

The Common Service Data Model (CSDM) is a standard and consistent set of terms and definitions that span and can be used with all ServiceNow® products on the Now Platform®. These terms and definitions form the basis for the CSDM framework.

About the CSDM

The CSDM terms and definitions enable service reporting, and provide prescriptive guidelines for service modeling within the ServiceNow® Configuration Management Database (CMDB).

The CSDM data model is a CMDB framework that supports multiple configuration strategies. The data model includes guidelines for using base system tables and relationships. Many ServiceNow products depend on data within this data model.

Benefits of using the CSDM

You can use the CSDM as a blueprint to map your IT services to the ServiceNow platform. The CSDM is a CMDB-based framework that identifies where to place data for the products that you're using. Also, the CSDM is the standard for all ServiceNow products that use the CMDB. Following the CSDM framework ensures that the data your ServiceNow application requires maps correctly to the appropriate CMDB tables.

If you don't follow this standard, you may not receive the full benefit of the ServiceNow products on the Now Platform®.

CSDM and reports

You can use the CMDB query builder to create reports showing CMDB configuration items (CIs) and their relationships.

Most of the CSDM follows the CMDB data model, which includes the following components:

  • Business capability

  • Business application

  • Information object

  • Application service

  • Service

  • Service offering

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